Service Delivery Policy

Last Updated: 26 September 2024

At Tick Mark, we provide digital services that are accessible online through our platform. This Service Delivery Policy outlines how users can access our services once they have signed up or subscribed to paid features.

1. Service Access

• Instant Access for Free Users: Upon successful registration, users can immediately access Tick Mark's free productivity management tools.
• Access to Pro Features: For users who purchase our pro features, access will be granted immediately after the payment is successfully processed. In case of any delays due to payment verification, users will be notified via email.

2. Delivery Method

All services are delivered digitally through our online platform. Users can log in to their accounts from any device with internet access to use the services. There is no physical delivery of goods or services.

3. Service Availability

• Tick Mark strives to maintain a 99% Uptime SLA annually to ensure uninterrupted access to our services.
• In the event of planned maintenance or unforeseen outages, we will notify users via email or platform notifications in advance.

4. Contact Information

For any issues related to service access or delivery, users can contact support@tickmark.io.